Llods tsb online5/17/2023 TSB customers also faced a high number of tech glitches in 2021: 38, according to Downdetector. The Lloyds Banking Group shuttered 100 Lloyds, Halifax and Bank of Scotland branches in 2021, and will close another 48 locations between January and April of this year. Lloyds is similarly refashioning itself into a digitally-driven bank. In total, Lloyds’ has attracted 3,920 user complaints on the platform. Lloyds Bank had the second-highest number of confirmed outages in 2021, with 44 issues logged with Downdetector over the year. Whenever a problem arises, we keep customers closely informed, provide alternative ways to access our products and services wherever possible and work with those impacted to ensure they are not left out of pocket as a result.” This comes amid Santander's accelerating shift towards digital banking it closed 111 high-street branches between June and August 2021, part of an industry-wide cull of physical bank locations that is concerning campaigners and regulators.Ī spokesperson for Santander defended the company’s online services and backups: “The resilience of our services is a top priority for us and we are making constant improvements to our systems to ensure we provide the most reliable service as possible for our customers. The most recent high-profile outage hit Santander customers on 22 November 2021, with thousands unable to access their accounts on the website or app that Monday morning.Īnother blackout in May 2021 took down Santander’s online services as well as its branch, telephone, ATM, and card services and forced the Spanish-owned company to pay compensation to customers who weren’t able to access their funds. Rouge Media also found that Santander had the highest number of all-time user complaints (6,635) logged on Downdetector of any UK bank or building society. They found that Downdetector recorded 64 separate outages and problems with Santander’s website and app last year. Web design agency Rouge Media analysed data from Downdetector, a website monitoring platform, for 18 UK banks and building societies offering current accounts. Santander’s website and app were the most frequently down of any major UK bank in 2021, often leaving customers struggling to access their accounts and use banking services, an analysis of data from Downdetector has revealed.
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